PRIVACY POLICY
Effective Date: 5 Jan 2014
Last Updated: 8 May 2026
Website: www.digiflexsolution.com
Registered Company Name: Digiflex Solution
Jurisdiction: United Kingdom
Digiflex Solution (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy in compliance with applicable international data protection laws, including but not limited to:
- UK Data Protection Act 2018
- UK GDPR
- EU General Data Protection Regulation (EU) 2016/679 (GDPR)
- California Consumer Privacy Act (CCPA) as amended by CPRA
- Other applicable international privacy laws
This Privacy Policy explains how we collect, process, store, disclose, and safeguard personal data when you visit www.digiflexsolution.com or use our digital marketing and software services.
1. Data Controller
For the purposes of applicable data protection legislation, the Data Controller is:
Digiflex Solution
39 Thistle Street North East Lane
Edinburgh, EH2 1DF
United Kingdom
Email: support@digiflexsolution.com
Phone: +1 917 730 4492
Website: www.digiflexsolution.com
We do not currently appoint a Data Protection Officer (DPO), as we are not legally required to do so under applicable law.
2. Scope of This Policy
This Privacy Policy applies to:
- Website visitors
- Clients and prospective clients
- Users of our digital marketing, automation, AI, and software services
- Individuals who communicate with us via email, forms, or phone
This policy does not apply to third-party platforms or services that are not controlled by Digiflex Solution.
3. Categories of Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Identity Data
- Full name
- Business name
- Username or account identifiers
3.2 Contact Data
- Email address
- Phone number
- Billing address
- Company address
3.3 Technical Data
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone setting
- Log files
3.4 Usage Data
- Website interaction data
- Pages visited
- Time spent on pages
- Referral sources
3.5 Financial Data
- Payment information processed via secure third-party payment providers (we do not store full card details on our servers)
3.6 Marketing and Communications Data
- Communication preferences
- Marketing consent records
- Inquiry history
We do not intentionally collect special category data (sensitive data) such as health information, biometric data, or religious beliefs.
4. Legal Basis for Processing (UK GDPR & EU GDPR)
We process personal data under the following lawful bases:
- Performance of a Contract – To provide services you request.
- Legitimate Interests – For business operations, fraud prevention, website security, and service improvements.
- Legal Obligation – To comply with tax, accounting, and regulatory requirements.
- Consent – For marketing communications and non-essential cookies.
You may withdraw consent at any time by contacting us.
5. How We Use Personal Data
We use personal data to:
- Deliver digital marketing and software services
- Respond to inquiries and customer support requests
- Process payments and manage invoices
- Improve website functionality and analytics
- Conduct advertising and remarketing campaigns
- Ensure security and prevent fraud
- Comply with legal and regulatory obligations
We do not sell personal data.
6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential website functionality
- Analytics (including Google Analytics)
- Marketing and advertising (including Meta/Facebook advertising tools)
Where required by law, we obtain user consent before deploying non-essential cookies. Users may manage cookie settings through their browser or our cookie consent tool.
7. Third-Party Processors and Tools
We may share personal data with trusted third-party service providers, including but not limited to:
- Hosting providers
- CRM platforms
- Payment processors
- Google Analytics
- Meta (Facebook) advertising services
These processors are contractually obligated to protect personal data and process it only in accordance with our instructions and applicable data protection laws.
8. International Data Transfers
As a UK-based company operating globally, personal data may be transferred outside the United Kingdom or European Economic Area (EEA).
Where such transfers occur, we implement appropriate safeguards including:
- UK International Data Transfer Agreements (IDTA)
- Standard Contractual Clauses (SCCs)
- Adequacy regulations
9. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill contractual obligations
- Comply with legal and accounting requirements
- Resolve disputes
- Enforce agreements
When no longer required, personal data will be securely deleted or anonymized.
10. Data Security
We implement appropriate technical and organizational measures, including:
- SSL encryption
- Secure hosting infrastructure
- Access control restrictions
- Confidentiality agreements
- Regular monitoring for vulnerabilities
However, no system can guarantee complete security.
11. Your Rights (UK, EU & International Users)
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority (e.g., UK Information Commissioner’s Office)
To exercise your rights, contact:
support@digiflexsolution.com
We may require identity verification before processing requests.
12. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we collect
- Request deletion of your information
- Correct inaccurate personal information
- Opt-out of sale or sharing of personal information
- Limit use of sensitive personal information
Digiflex Solution does not sell personal data as defined under California law.
Requests can be submitted via: support@digiflexsolution.com
13. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
14. Automated Decision-Making
We do not engage in fully automated decision-making processes that produce legal or similarly significant effects without human oversight.
15. Business Transfers
In the event of a merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of that transaction, subject to confidentiality obligations.
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
17. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be published on this page with a revised “Last Updated” date.
Continued use of our website constitutes acceptance of any modifications.
18. Contact Information
Digiflex Solution
39 Thistle Street North East Lane
Edinburgh, EH2 1DF
United Kingdom
Email: support@digiflexsolution.com
Phone: +1 917 730 4492
Website: www.digiflexsolution.com